1) Brand new and high quality, made from durable hard plastic.
2) High quality picture printing technology
1. Orders will be shipped out within 1-3 days after the payment is received.
2. Russian buyers will be requested full name of recipients, and will take 4-7 weeks or more to receive the package due to strict customs.
3. Pls contact us asap if you haven\’t received the package within 35 working days after shipping.
Return policy • Dear buyers, we appreciate your business, if you are satisfied with our service, please leave us a positive feedback and rate the details of the transaction (Detailed Seller Ratings) with a "PERFECT 5 STARS".Your recognition will make us more confident to develop business and serve you better.• If you have any problem about the shipping or product ,Please don\’t hesitate to contact us for help ,we will do our best to help you ,we would not like you open dispute or leave negative feedbacks before contacting us .We understand the concerns and frustrations you might have, and will do our endeavor to resolve the issues. Please give us the opportunity to resolve any problem.Otherwise we will be sad . Contact us • We care about our valued buyers, if you have any questions, our Customer Service staffs will be very glad to help you. We try our best to reply to your emails as soon as possible, however, due to high volume of daily incoming emails and time zone difference; we may not be able to reply your emails immediately. Please allow 24 business hours for us to response.• About item: For the functional products in our shop, we make sure that the functions are the same as description, but the actual color and shape may looks a little different from pictures because of the technical improvement and manufacturing variance. Please be advised before you bid.
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Mexico, Central America, South America||15-30 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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