KRY Litchi grain Phone Cases For Samsung S7 edge Case Luxury Plating TPU Cover For Samsung J5 Case S6 J7 2016 Plating Frame
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KRY Litchi grain Phone Cases For Samsung S6 S7 edge Case Luxury Plating Cases TPU Silicone Case For J5 J7 2016 Plating Frame
Shipment:
1. Every item will be checked carefully before the shipment, just buy with confidence 2. We ship by What are you Choice shipping for your Countries, ,we will upload tracking number for every purchase after shipment. 3. If the package is over 2KG, we could ship the parcel via DHL/EMS which will depend on your own decision. If you have any concern about the shipping cost, please feel free to contact us via trademanager or leave us a message, we will do our best to help you. 4. About Delivery time: Normally, Shipping is 15-60 days. But sometimes it may have 5-7 days’ delay if meet bad weather or strict custom clearance… Hope you could understand and wait patiently. We will follow up the latest status of your parcel and keep in touch with you. Q & A: Q:How do I pay for my purchase? A: we accept the following payment methods: cridet card; moneybooker;T/T;western union. Q:Is there any tracking Number for my item? A: Yes, we ship every order with their Tracking Number, and you can view the shipment staus on the corresponding website. Q:What can I do if still not receive my item? A: Hi, please do not worry, we will follow up your parcel everyday. For USA buyer If still not receive beyond 45 days, for other countries’ buyer if still not receive beyond 60 days, we will offer a full refund to put your worry at ease. Q:Does this product come with retail package? A: We have declared the packing detail on the description of each product, please check it, thank you! Q:I am a reseller,I would like to buy many pieces of your item, what’s the wholesale price? A: Hi,thanks for your inquiry, if you would like to buy large quantity, please send email to us, we will give you the best price, thanks! Service: 1. Customer satisfaction is very important to us and our feedback rating reflects this satisfaction. If you have any question or concern, please contact us via TradeManager or leave us a message. We will do our best to help you solve the problem. 2. We respond to all messages as quickly as possible. Though your question will usually be answered very soon, please allow us up to one business day before you start thinking your message is neglected or the reply is avoided, because there would be time difference, non-working hours or public holidays that have prevented us from making an instant response. 3. Our Working time is 8:00 am-20:00 PM BJ Time. From Monday to Saturday. Feel free to contact us on working days, we will do our best to help you. 
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-20 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Mexico, Central America, South America | 15-30 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of iencasemobile (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of iencasemobile.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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