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Product Description
1. 100% brand new high quality.
2. Protection from scratch,dust and impacts.
3. Easy to insert and remove.
4. Perfect as gifts for your friends and families.
5. Mix Model,We have seven models here: for Apple iPhone SE 4 4s 5 5s 5c 6 6s 6plus 6s plus 7 7Plus, please choose colors carefully and note in your order!!
Payment: ·We accept,Alipay,Credit card,Western union,Money gram and TT….. Shipping & Customs Clearance: ·We will send out your item as soon as possible, usually in 1-3 days after your payment was received.And we only ship to the address you left on the Aliexpress. ·Different shipping methods will have deifferent delivery time,so before you choose the shipping method please notice the estimated delivery time. We are not responsible for any accidents,delays and other issues that are the responsibility of the shipping service. ·Please tell us how much we must write for the Custom Value,so you can pay less import Tax.Or we will declare it as a GIFT with a low price.This lower price does not reflect the total price you paid or the market value of the product. ·Any import Tax and Custom fee are the buyer’s responsibility. Returns & Refund Policy: ·All the returns need to be sent via your local registered post mail or EMS. ·If you ship via DHL,UPS or others, we are not able to receive it due to China Custom regulation. ·Please contact us for return address and details before you send the item back. We do not accept any returns without previous notice.Please ensure the item will be returned in good condition with the original packaging. We will send new replacement or refund once the item is received. Contact & us: ·Any question, please feel free to contact with us. ·We’ll reply your email or message within 24hrs.(Monday-Saturday) ·Emails will not be answered on Sunday or holidays. Feedback: ·Dear buyers, we appreciate your business, if you are satisfied with our products and services, please leave us a positive feedback and rate the details of the transaction (Detailed Seller Ratings) with a “PERFECT 5 STARS”. Your recognition will help us to improve our service. ·Please email us before leaving any 1 or 2 ratings, negative feedback, and we will do our endeavor to resolve the issues. Please give us the opportunity to resolve any problem.
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-20 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Mexico, Central America, South America | 15-30 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of iencasemobile (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of iencasemobile.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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