1. Please choose a shipping method and pay for the order including the shipping fee when you place an order, We will send the phone case to you within 3 days once your payment is completed.
2. We can not guarantee the delivery time on all international shipments due to differences in customs clearing times in individual countries, which may affect the delivery time.
3. Please notice that buyers are responsible for all additional customs fees, brokerage fees, duties, and taxes for importation into your country.
4. We will not refund shipping charges for refused shipments.
Warranty and Returns
If you are not satisfied with our phone cases for iphone, please contact us, we will try our best to solve it for you:
1, A full refund can be given if phone cases are returned in there original condition.
2, Merchandise which is damaged or missing components is not allowed refundable.
3, Buyers are responsible for the return shipping with proper packing.
1.We rely on our reputation and customer satisfaction to succeed. Therefore, your feedback is extremely important to us. Please leave 5 star feedback to us if you are satisfied with our phone case for iPhone and service.
2.We care about our valued customers and will always do our best to help you!
3.Please give us the opportunity to resolve any problems. We understand the concerns and frustrations you may have and will do our best to solve the issues.
4.Please email us before leaving any negative feedback or opening any dispute site. We will help you solve the problem!
If you have any questions of our phone cases for iPhone or any other cases, please feel free to contact me!
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Mexico, Central America, South America||15-30 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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