How to open the earphone? Switch the “on” key and wait five second, you will see the red and blue indicator flash, it is open successful. How to judge the battery is full charged? When charging, the indicator is red, when full charged,the indicator is blue. How to pair the bluetooth? When you open the earphone successful, open phone bluetooth, serch for “B41” bluetooth. How to connect two phone in the same time? First connecting “A” phone, then turn off the bluetooth of “A” phone. Then connecting “B” phone and turn on the bluetooth of “A” phone. At last the “A” phone will automatically connect the earphone.
About New Bee New Bee is a trade mark registered in US and EU. We are specialized in research and development, design, manufacture, sales Bluetooth Headphones and Bluetooth Speakers and Accessories. We aim to provide the high quality real convenient products to make our life easier, enjoyable and convenience. And this is official New Bee shop in Aliexpress, all of our products in our shop are 100% original, we will check the goods carefully before shipping and we try our best to make sure the items are good. About Delivery We choose Aliexpress official logistics "Aliexpress standard shipping", it is fast, safe and trustable. When will you ship out my order? Your order will be shipped out within 1 to 2 days after your payment is verified by Aliexpress. How long can I receive my order? Free shipping usually takes 15 to 60 days, and it takes even longer for some remote country, such as Brazil, Chile and so on, maybe need 90 days. About Feedback We depend on your satisfaction to success, therefore your feedback is definitely very importand to us. If you enjoy our products after use, Please give us a positive feedback with words and pictures, we also will leave a positive review for you as well. If you aren't satisfied with our products, please contact with us prior to leave negative feedback and dispute. We will try our best to solve the problem asap. Thank you very much! Hope you have a good shopping experience! About Service Time Beijing Time: Monday to Saturday9:00 to 12:00 AM 14:00 to 18:00 PM Due to the time lag, did not reply to you right now, please forgive us!
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Mexico, Central America, South America||15-30 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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