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Kindly reminder:
1.We Support Dropshipping,Wholesale,we can give you the best price,high quality Products.
2.If you choose the shipping option:China Post Ordinary Small Packet Plus,it can not provide tracking information to foreign segment,please don't worry, it will arrive in your country successfully and its packet loss rate is very very low. We don't accept any disputes for no tracking number in these orders.
If you want to track the item's info of whole course in real time, please select China Post Registered Air Mail,AliExpress Standard Shipping
NOTE: If you have problem of the item, please contact us before leaving a neutral or negative feedback, we will do our best to resolve the problem for you.
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Payment |
| Make sure that you have completed all the detailed information like contact person,address,post code and telephone number when filling in your buyer's information. |
| Shipping |
| Note:(China Post Ordinary Small Packet Plus)(Yanwen Economic Air Mail) takes 15-35 days to ship to worldwide. If you meet the shopping busy season,the delivery time will be delayed about 10-25 days. 1. We will send the goods within 3 business days after the full payment has been confirmed(Except holidays),If the payment is not available, your order will be closed automatically. 2.Besides, the buyer should to be responsible for any tax and/or duty charged by their country. And the goods will be marked as "gift" or "sample" for your easy customs clearance and less charge. (if you want to declare the goods as other item name, or specify an value for custom, please inform us when making the order.) |
| Refund |
| 1. If you don't receive your package within 60 days, we will refund you. 2. We will refund you for items returned within 7 days of you receiving them, for any reason. A full refund will be given if items are returned in their original condition, and not affect resell 3. All return items must be in its original conditions, including box and accessories. Men made defects are not guaranteed,such as broken, scratched and so on. |
| Feedback |
| 1.Your Feedback is really important to us, please take a few seconds to leave great feedback if you are satisfied with our product or service, thank you so much !! 2.Please contact us before leaving any negative or neutral feedback(1-3stars). We will work with you to solve any problems.Thank you for your understanding. |
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All Emails will be answered within 24 hours. If you do not receive our reply, please kindly re-sent your email and we will reply you as soon as possible. |
More cases:
Welcome to my shop
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-20 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Mexico, Central America, South America | 15-30 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of iencasemobile (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of iencasemobile.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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