About Payment : 1. We accept Alipay, All major credit cards are accepted through secure payment processor ESCROW. 2. Payment must be made within 3 days of order. 3. If you can't checkout immediately after auction close, please wait for a few minutes and retry Payments must be completed within 3 days. Attention For Russian Friends: 1. Please fill in your full name including your first name, middle name and last name when making the payment; 2. Please fill in your correct address including your Apartment No., Street, City, Region and country. Otherwise your package would probably be returned! 3. We are not responsible for YOUR MISTAKE. Shipment: 1. Item will be shipped within 1-3 business days in normal time. Via AliExpress Standard Shipping The seller is using AliExpress standard shipping. The tracking information will be displayed here within 5-7 days after seller has sent out the package. global.cainiao.com Return/Refund: 1.If you have a defective goods, you want to return or discount. Please contact us within 3 days after you receive the shipment. All return goods must be returned with its original packaging and accessories. Customer is responsible for shipping charges on returned goods. 2. We will refund the money to you when we get the returned goods. Or replace goods for you. 3. Sometime Airmail miss some postage, we will refund price and shipping fee when you can not get your goods. 4. We will deal with the refund in 3 business days when we get the info from you. Feedback: We will work with you to until you are satisfied. we sincerely hope that you can leave us a positive Feedback, for any reason you are not satisfied with your purchase, please contact us through (My Messages) or (Ask Seller Questions), Trade manager, before leaving neutral or negative feedback. We will do our best to resolve any problem and satisfy your needs.
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Mexico, Central America, South America||15-30 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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