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About Shipment
1. WORLDWIDE SHIPPING. (Except some countries & APO/FPO)
2. Your order address Must Match your shipping address. The recipient's name should be full name.
3. All orders will be issued within 3 days, in case of unexpected situation, we may delay the shipping time.
4. Sometimes Order without logistics tracking information after going abroad; it is a normal situation; it will be arrived safely within the effective time.
5. If parcel can not be got within 30-45 days from payment, please contact us. Customers` satisfaction is a principle of service.
Our Service
1. Professional service team will support you within 24 hours, by a message, station letter, TradeManager or e-mail etc.
2. Any question please contact us firstly, we will provide VIP-star service to solve your problem.
3. Our products are official authentic products with high quality. You can enjoy the most popular mobile phone case here.
4. Focus on our shop to get new product launches and sale activity information, you will have a chance to get free new trial.
Return&Refund
1. If you are not satisfied with the item, please contact us in 7 days and return it in 30 days from the date it was received.
If this item is in your possession more than 7 days, it is considered used and WE WILL NOT ISSUE YOU A REFUND OR RESEND.
Shipping cost is bear by both seller and buyer in half.
2. All returned items MUST BE in the original packaging and you MUST PROVIDE us with the shipping tracking number to ensure the refund.
3. We will give you full refund via aliexpress platform or other refund method under the premise of receiving the item and accessories intact.
4. We will bear all the shipping cost, if the product and description inconsistent.
About Feedback
1. Your feedback is very important to our Business's development, So please leave Feedback 5 Stars if you are satisfied with our products.
2. Kindly feel free to contact us first if you have any problem Before Leaving Negative Feedback.
Feedback is our life, before you leave a neutral or negative feedback, please do contact us to get a better solution, We will answer all messages as quickly as possible.
Thank you in advance.
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-20 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Mexico, Central America, South America | 15-30 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of iencasemobile (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of iencasemobile.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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